Understand the identity, address and authorization documents required for customs clearance of applicable import and export non-document consignments in India.
KYC means Know Your Customer and is used to identify and verify the identity and address of the customer for applicable customs-clearance requirements.
KYC guidelines require verification of the customer’s identity, address and, where applicable, Importer Exporter Code (IEC) using reliable and authentic documents or information.
For applicable non-document imports into India, KYC documents must be available for customs clearance.
KYC documents are presented during the import-clearance process. Missing or incomplete documents may delay customs clearance while the shipment is held pending satisfactory KYC.
The pickup or delivery address in India should match the AWB / invoice address and the supporting KYC or address-proof documents.
Obtain authorization from consignees or consignors so the authorised courier may act as agent for clearance of applicable imported or export goods.
Verify identity, address and applicable IEC information using reliable, independent and authentic documents or data.
Check the correctness and completeness of information submitted to the proper officer in relation to customs clearance.
Maintain required authorization and KYC documentation for applicable audit and customs purposes.
Use the category below that matches the consignee / importer. The requirements shown here are based on the content supplied in the original R World Express KYC page.
One self-certified document can be sufficient when it contains both photo identity and address proof. If the delivery address differs from the KYC address, provide an additional self-certified proof of delivery address.
The source states that one document with IEC may be used, and if different branches are registered across India, the relevant GSTN data should be provided.
The source requests any two of the following documents.
The source requests any two of the following documents.
The source requests any two of the listed documents / records.
Passport and Visa / PIO card self-certified copies are mandatory as stated in the source, plus one additional address-proof document matching the delivery address.
For categories exempted from obtaining IEC under the referenced provision, the source states that the applicable identifier may be a UIN issued by GSTN and authorised by DGFT, or another common number notified by DGFT.
The consignee may receive an automated SMS or email requesting KYC documents using the contact details provided on the Air Waybill.
The name and address on KYC documents should match the name and address shown on the Air Waybill and invoice.
KYC documents are validated before submission to customs and clearance is initiated after satisfactory documents are received.
Missing or unsatisfactory KYC can cause customs delays and may affect delivery of the shipment.
Email the required KYC documents to csd@rworldexpress.com and include the Airway Bill / Reference Number of your shipment in the email subject.
RWorld Express UKBeware of fraudulent emails, calls, SMS and WhatsApp messages posing as RWorld Express UK or government authorities, asking for advance payment, customs duty or any charges to release consignments.
We never ask customers to transfer money to personal bank accounts or through unofficial payment links. If you are unsure, verify directly using the official contact details on our website.
