01
Complete the claims form
Provide as much detail as possible. The source page states that the cost value should exclude VAT and delivery charges.
R World Express UK Claims Centre
Need to file a shipment claim?
Use this page to understand eligibility, claim time limits and the details required for a lost, damaged, non-delivered or mis-delivered shipment claim.
Who can file a claim?
Only the R World UK account holder can file the claim.
How to File a Claim
Two steps to start your claim.
Complete the claim information as fully as possible and provide the supporting documents requested by R World Express UK.
02
Send the claim with supporting documents
Send the completed claim form together with supporting documentation, sales invoices and cost invoices.
admin@rworldexpress.com
194–196 Ealing Road, Wembley
Important: Do not delay submission of the claim while obtaining sales and cost information.
Claim Time Limits
When should you file?
The original page says a claim should be filed when a shipment is lost or damaged and meets the applicable R World UK Conditions of Carriage.
Claims should be received in writing within 14–15 calendar days of collection or receipt of the shipment by the carrier.
Where damage or shortage is noted on proof of delivery, the written claim should be received within 14–15 calendar days after delivery or attempted delivery.
Where damage or shortage was not noted on proof of delivery, notify R World UK Customer Service by 5 PM on the next working day and submit the written claim within the stated 14–15 day period.
Claim Form
R World Express UK claim details.
Fill in the information below, then print or save the completed page and send the supporting documents to the claims team.
Claimant Bank Details
R World Express UK Claim Form
Goods In Transit Claim Form
For lost or damaged domestic shipments
Sender or Shipper
Recipient or Consignee
Shipment Claim Details
Reference and shipment information from the original claim form
Before You Send the Claim
Important information from the claims guidance
Keep the goods and packaging
Keep the goods and original packaging, including cartons and contents, until the claim is resolved. R World Express may require the goods back for inspection depending on the claim settlement.
Check the Conditions of Carriage
For liability details and more specific information about the claims process, refer to the current R World Express terms and conditions or contact Customer Service.
