How do I File a claim?
Follow the steps below to file your claim.
Step 1: Complete the claims form with as much details as possible. Please ensure that the cost value is excluding VAT and deliver Charges.
Step 2: E-mail, fax or post the competed claim form with the supporting documentation, Sales and cost invoices to:
Post: 194-196, Ealing Road, Wembley
Note: Please do not delay submission of claim whilst you are obtaining sales and cost information.
When should I file a claim?
When your shipment is either lost or damaged and meets the conditions as detailed in the RWorld UK Conditions of Carriage.
RWorld UK LTD of Liability
Please see the Rworld Express terms and conditions for details of the RWorld Express UK LTD of lability.
Details of claims time limits
Loss, Non-Delivery or Mis-Delivery:
– Claims for Loss, Non-Delivery or Mis-Delivery must be received in writing within 14-15 calendar days of collection or receipt of the Shipment by the Carrier. Damage or shortage to contents of a shipment (clear signature) – Claims for Shipments which are noted as Damaged or Shortage on the proof of delivery should be received in writing within 14-15 calendar days after delivery or attempted delivery of the Shipment. Damage or Shortage to contents of a Shipment (endorsed Proof of Delivery) – Where the Damage or Shortage has not been noted on the proof of delivery the Shipper must notify RWorld UK Customer Service by 5pm the next Working Day and ensure a claim is received in writing within 14-15 calendar days after delivery or attempted delivery of the Shipment.
What should I do with the goods and shipment packaging?
Keep the goods and original packaging including cartons and contents, until the claim is resolved. We may require the goods back for inspection depending on the claim settlement.
Where can I find specific information about the claims process?
For more detailed information, please refer to the current Rworld Express terms and conditions or contact Customer Service.